TERMS AND CONDITIONS AND COOKIE POLICY

With these Terms and Conditions, GRELCI MARAS d.o.o. (hereinafter referred to as the “Seller”) sets out the procedures, methods and measures for the conduct of business and the provision of services through the Seller’s online shop located at WWW.GRELCI-MARAS.SI With an online shop, the seller offers its products and services and customers buy them. The Seller supplies/produces and sells the products/services from the online shop’s sales programme exclusively under the terms and conditions set out below. The General Terms and Conditions are drawn up in accordance with the Consumer Protection Act and the International E-commerce Codes.

PERSONAL EXHIBIT

Title: GRELCI MARAS D.O.O.d.o.o.
Address (registered office): Jevčeva pot 21351 Brezovica pri Ljubljani
Slovenija, EU
Web address: www.grelci-maras.si
E-mail: info@grelci-maras.si
Phone: +386 2 3653518
Identification No. for VAT: SI 89018788
Registration number: 6090648000


Bank and commercial account: SI56 0201 8025 9724 155                                              
Nova Ljubljanska Banka d.d.

ACCESSIBILITY OF INFORMATION

The Seller undertakes to be at the disposal of the user of the online shop (hereinafter referred to as the Buyer) at all times:

BUYER HELP

Information on orders, order status and deliveries related to online purchases:
INFO@GRELCI-MARAS.SI
+386 1 365 3 518
MON-THU, 8.00-16.00
FRIDAY 8.00-13.00

Technical information and complaints procedures for online purchases:
INFO@GRELCI-MARAS.SI
+386 1 365 3 518
MON-THU, 8.00-16.00
FRIDAY 8.00-13.00

Product/service prices are displayed on WWW.GRELCI-MARAS.SI for selected products that are published by the Seller as eligible for online sale. For products that need further coordination regarding customer requirements, installation or use, please use the “Enquiry” form.
For online prices:

PURCHASE CONTRACT

The Seller shall issue an invoice to the Buyer in electronic form, itemising the costs and explaining the right to withdraw from the purchase by returning the purchased product, if necessary and possible. In the case of made-to-order products, the purchase contract cannot be cancelled even if the Seller, in agreement with the Buyer, places such a product in the online shop so that the Buyer can purchase it in this way. The purchase contract in the form of a purchase order shall be stored electronically on the server of the Controller. The Buyer will receive an order confirmation at the email address provided at the time of order completion. The Purchase and Sale Agreement is concluded in the Slovenian language.
The contract of sale between the Seller and the Buyer is concluded at the moment the Seller confirms the order. From that moment on, all prices and other conditions of purchase are fixed and apply to both the seller and the buyer.

DELIVERY AND COLLECTION

The products will be prepared and dispatched to the buyer’s address within the agreed timeframe. The Seller will send a dispatch notification to the Buyer’s email address. In the event that the Buyer has ordered products that the Seller is unable to dispatch within the promised time due to unforeseeable reasons, the Seller will inform the Buyer of the new delivery date by sending an email to the Buyer’s email address.
After receipt of the purchase price, your order will be completed.
For shipments to another EC Member State, VAT will not be charged if the recipient of the goods reports the EC VAT number (V.A.T) at the time of order. For deliveries to a country outside the EC, the invoicing will be carried out in accordance with Slovenian legislation. The law applicable to sales in the territory of the Republic of Slovenia applies exclusively.
The deliverability of reports/certificates, declarations of conformity and other technical documentation must be checked in advance (often at extra cost). They cannot be issued after the purchase has already been made.
EU preferential origin requirements and other requirements concerning the origin and processing of materials must be verified in advance, and subsequent requirements and attributions in orders are not binding on the Seller.
For deliveries to the Buyer’s location, the Seller shall charge additional delivery costs. The delivery charges do not include the cost of transport insurance. The Seller shall make all deliveries to the Buyer’s location via a contracted courier or postal service (hereinafter referred to as the “delivery service”). The products are packaged by the seller in basic, dedicated packaging. The packaging includes filler packing material for basic protection. The delivery note and any other attachments required by the nature of the goods (checklists, connection drawings, instructions for use, warranty cards, etc.) shall be included in the package. The package is handed over to the contractual delivery agent, thus transferring responsibility for the products to the buyer. Delivery shall be made to the Buyer’s registered office or to the address entered by the Buyer when placing the order. For urgent deliveries, we advise you to call in advance.
Orders can be placed 24 hours a day, every day of the year. We will process it during our working hours.

CANCELLING AN ONLINE PURCHASE

Orders received online can be cancelled at no extra cost until a dispatch email is received. Notification of cancellation of an order shall be sent to the e-mail address INFO@GRELCI-MARAS.SI The subject line of the email should read “Order Cancellation” and the message should contain your title and/or name and order number.

CHANGE YOUR ONLINE PURCHASE

Until the order has been placed with the delivery company, it is possible to change the quantities, the method of delivery.
Notification of changes to your order should be sent to INFO@GRELCI-MARAS.SI The subject line of the e-mail shall state “Change of order” and the message shall contain the title and/or name, the order number and the change.

ORDER MANAGEMENT

All online orders are stored at the registered office of GRELCI MARAS D.O.O.d.o.o.; Jevčeva pot 2, 1351 Brezovica, Slovenia. A copy of the order can be obtained by written request to info@grelci-maras.si or by telephone +386 1 365 3 518, Monday to Thuirsday from 8:00 to 16:00 and Friday 8:00 to 13:00.

PAYMENT METHODS

Payment must be made in full and by one of the following methods (to be selected when entering your order details):

The Buyer shall pay for the Products and/or Services at the prices prevailing on the day on which the order is placed.

Payment by invoice
The Seller shall issue an invoice to the Buyer, with all order and payment information, to the Buyer’s e-mail address.
If the customer chooses to pay by invoice, he/she will receive all the necessary instructions for the transaction by e-mail after the order has been completed.

Validity of the estimate
The invoice binds the Seller for the period stated on the invoice. If no time limit is specified, the validity period of the invoice shall be deemed to be one (1) day.

SUBMITTING A REQUEST FOR QUOTATION

For each product, the customer can only submit an enquiry, with no obligation to buy.

DELIVERY
The Seller shall carry out the delivery to the Buyer in cooperation with the selected delivery partners indicated at the time of purchase completion.

Parcel shipping costs:
SLOVENIA: Post of Slovenia: € 9.50 (incl. VAT).
EU: Shipping charges will be calculated based on the TNT shipping pricelist. The final shipping cost will depend on your location and the size of your order. You can view the exact shipping fee and tracking number on your invoice.

Delivery time
The most common delivery time is two (2) to three (3) working days for products in stock, or two (2) to three (3) days for preparation and delivery, as indicated on the product with the addition of two (2) to three (3) days. In any case, the Seller shall endeavour to execute the order as soon as possible.
Due to holidays or weekends or unforeseen events, the shipping time may be extended. In the event that, for unforeseeable reasons, the order is not delivered within the promised delivery time, the Seller shall inform the Buyer of the new delivery time by e-mail.
Delivery is usually made to the door of the premises, or subject to the terms and conditions of the delivery service provider, if this allows a different method.The delivery price is calculated at the beginning of the shopping basket.
The Seller may extend the delivery period in the event of untimely fulfilment by the Buyer of obligations necessary for the conclusion or performance of the transaction (payment obligation, recipient’s details, etc.).

RIGHT OF WITHDRAWAL

In the event that the Buyer wishes to withdraw from the contract of sale or purchase for any reason, the Buyer shall notify the Seller within fourteen (14) days that it is withdrawing from the contract, without having to give a reason for its decision. The notice of withdrawal shall be sent to the e-mail address info@grelci-maras.sui The 14-day period starts from the day the products and/or services are received by the Buyer. The only cost to the buyer of withdrawing from the contract is the cost of returning the goods to the seller.

If the Buyer has already received the Products and withdraws from the Contract, the Buyer must return the Products within thirty(30) days of the date of the notice or declaration of withdrawal. The products must be returned together with all the relevant documentation and the invoice. In the event of a return, the Seller will refund the purchase price as soon as possible, but no later than fourteen(14 ) days after receipt of the returned goods, except in the case of payment by card if the card has not yet been charged.
If the service has already been received by the buyer (for example, advice, technical support or service on the buyer’s product), cancellation is not possible.

RETURN OF GOODS

In the event of withdrawal from the contract, the Buyer shall return the goods in person to the Seller’s location, every working day, Monday to Friday between 8:00 and 16:00. For returns, please contact info@grelci-maras.si or +386 1 365 3 518, weekdays, Monday to Thursday between 8:00 and 16:00 and Friday 8:00 to 13:00.    It must include your name, order number, email address and contact telephone number. The goods must be accompanied by a copy of the original account. The product must be unused, undamaged and in its original packaging.
In the event of withdrawal from the contract, the Buyer may ship the packaged goods by delivery (same standard as on receipt) to GRELCI MARAS D.O.O. Jevčeva pot 2, 1351 Brezovica, Slovenia. The goods must be accompanied by a copy of the original invoice and all documentation received. The buyer is responsible for the shipping costs.
In the event of a complaint, the Buyer shall only notify the Customer by e-mail to info@grelci-maras.si or by telephone on +386 1 365 3 518, every working day, Monday to Thusday, between 8:00 and 16:00 and Friday 8:00 to 13:00. The Buyer will be asked to complete a Claim Form, which is available on the Seller’s website under the SUPPORT/Claim Form tab. Upon receipt or coordination with the Buyer, the Seller will organise collection of the consignment – in this case, the costs will be free of charge for the Buyer. The buyer must provide a copy of the original the invoice and the product must be in its original undamaged packaging. The trader shall follow the legislative route of the claim.

You may also send your objections, comments, requests, suggestions and compliments to info@grelci-maras.si.

WARRANTY

Products are guaranteed according to the product group and the applicable legislation. The seller issues a warranty card and thereby guarantees, on behalf of the manufacturer of the product, the quality of the product or its trouble-free operation during the warranty period, provided that the product is used in accordance with its intended purpose and the instructions provided. The warranty period starts from the date of acceptance of the product by the buyer.

The period during which the Seller guarantees to the Buyer, against payment: repair, maintenance and spare parts, shall be at least three (3) years after the expiry of the warranty period or as provided for by Slovenian law. In line with the Sustainability Policy, the Retailer is committed to the reparability of the products it sells.
Repairs are generally carried out at the seller’s premises. The dealer shall ensure that the service centre is qualified for all its authorised sales programmes. Depending on the expertise and complexity of the repair, the seller may return the product to the manufacturer for repair, increasing the repair time accordingly.

CREATIVE MISTAKES

The Buyer shall claim a material defect by giving a detailed description of the defect, an opportunity to inspect the product and a notification to the e-mail address info@grelci-maras.si or in person at the Seller’s location, where the Seller will inspect the product and issue a receipt for the product. The adopted legal provisions apply.
The Seller shall not be liable for material defects in the Products which appear after the statutory delivery period. It resolves defects in the manner and within the time limits provided for by law.
If the existence of a defect in the Product is not disputed, the Seller will settle the claim as soon as possible, but within eight (8) days at the latest. In the event of a dispute as to the existence of a defect, the Seller will reply in writing within a maximum of eight (8) days.

SAFETY

The seller guarantees that he has taken every precaution to ensure that every purchase is safe. All confidential data transmitted online (personal data, purchase data and payment card numbers) is properly encrypted so that it cannot be read by third parties.

The www.grelci-maras.si web centre uses a 128-bit encryption key and SSL (Secure Socket Layer) technology. Mechanisms used by banks, financial institutions and the best online shops ensure maximum transfer security.
All credit/debit card transactions are processed through a 3D Secure terminal, which protects the data of the actual cardholder and provides a high level of protection against malicious use of the cards.
Payment and card data is not stored on the merchant’s server.
It is also the customer’s responsibility to protect his/her personal data by ensuring that his/her username and password are secure and that his/her computer has the appropriate original software (up-to-date anti-virus protection). Each customer has a username and password to introduce themselves. The password is secret and known only to the buyer. The Buyer warrants the accuracy and truthfulness of all information provided and shall be liable for damages resulting from inaccurate or untrue information.

PROTECTION OF PERSONAL DATA

All personal data processed is in accordance with the Seller’s Privacy Statement.

CANCELLATION OF REGISTRATION

If the Customer wishes to cancel the registration in “My Account”, he/she shall do so by sending an e-mail to info@grelci-maras.si. To verify the authenticity of the information, the Seller will contact the Buyer and confirm the cancellation of the registration. The request for cancellation of the registration must be sent from the email address with which the customer’s account was opened. Within fifteen (15) days of receipt of the Buyer’s request to cancel the registration, the Seller shall delete the Buyer’s personal data and notify the Buyer thereof.

DISCLAIMER

The content published on www.grelci-maras.si may be used and reproduced for non-commercial purposes only, and all copyright notices mentioned above must be respected. GRELCI MARAS D.O.O.guarantees that the content of its websites is as up-to-date and accurate as possible, but makes no warranties as to its timeliness and/or accuracy. All content published is used by all customers at their own risk.

GRELCI MARAS D.O.O.or any of the other legal or natural persons involved in the creation and production of www.grelci-maras.si   shall not be held liable for any damages arising from the access to use or the inability to use the information on the website, or for any technical errors. We endeavour to provide relevant images for all products in www.grelci-maras.si. In the event of any differences between the colour deviations and the actual products, this does not affect the product’s performance. We accept the possibility of inaccuracies in the data, images, text, audio and video material on www.grelci-maras.si. For more detailed descriptions and information, please contact us or the product manufacturer directly. In the event of defects, we will allow you to withdraw from the contract at our expense.

GRELCI MARAS D.O.O.reserves the right to change the terms and conditions of business via www.grelci-maras.si at any time, in any manner and without prior notice.

COMPLAINTS AND DISPUTES

GRELCI MARAS D.O.O.complies with applicable consumer protection legislation and ensures that complaints are dealt with effectively. If you have any problems, please call +386 1 365 3 518, send an email to info@grelci-maras.si, or write to GRELCI MARAS D.O.O.d.o.o.; Jevčeva pot 2 , 1351 Brezovica, SLovenia. The complaint procedure is confidential.
Regulation 524/2013/EU established a single point of entry for the resolution of disputes arising from online sales. By clicking on the link you will be redirected to the platform
For further assistance, please contact the National Contact Point – Slovenia. The data can be found at: https://webgate.ec.europa.eu/odr/main/?event=main.complaints.odrList.

CHANGE

The Seller reserves the right to change these Conditions at any time. The latest version published on the website shall apply.

FINAL PROVISIONS

By placing an order online, the customer declares that he/she is aware of the General Terms and Conditions and accepts the terms and conditions set out therein.

Brezovica, 01.04.2025
Ivan Maras & Bojan Maras